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Shipping & Delivery

CONFIRMATION E-MAIL

Once your order has been placed and payment processed, you will receive an automatic email immediately confirming your order. This is your receipt and should be retained for your records, in our effort to save trees we do not include an invoice in your order. This email will contain an order number at the top, a detailed list of your order, as well as the shipping and billing details as provided by the purchaser. Please check it over for accuracy and notify us at once if you notice any discrepancies. If you do not receive this email, contact us ASAP. Your email address may have been typed incorrectly or this email may have been filter by a SPAM blocker set on your email program. 

SHIPPING COSTS

We offer FREE shipping nationwide to your door for orders over the value of R500.00. Offers of Free Shipping are only valid in South Africa. All other orders will be charged at R55 nationwide. Remote locations in South Africa may incur an additional shipping charge. Kids Emporium Online reserves the right to apply delivery charges on irregular orders. The customer will be notified prior to the processing of such order. Furniture delivery charges will be quoted when the order is placed.  

DELIVERY TIMES

We strive to ship as quickly as possible. We commit to 5 working days for delivery. In-stock items are processed and shipped within 24 hours of payment being received (does not include Saturday, Sundays or South African holidays).  Orders for items that are currently not in stock will be advised per e-mail before payment is processed.  If you notice any discrepancies on your order form, please contact us immediately to prevent any delays in recieving your order.

SHIPPING DELAYS

We always try our best to ensure that your package arrives within the stipulated delivery times or sooner. Of course, there are some things that are beyond our control like weather, delivery errors, courier services & supplier delays. Regardless of the reason for the delay, we will do our best to help you as best we can and endeavor to inform you as soon as we know of any impending delays.

FAILED DELIVERY

Please notify Kids Emporium Online when placing your order, of any specific delivery times or instructions (within regular office hours / business days / delivery times and areas). Should the courier service not be able to complete a delivery at the address specified by the customer, either due to an incorrect delivery address or unavailability of customer or assigned persons to accept the parcel, within regular delivery times, Kids Emporium Online may at its discretion charge the purchaser a delivery fee (equal to or lower than our standard delivery charges) for the subsequent delivery of the package.


Terms & Conditions

E-Commerce & Privacy

The Website www.kidsemporiumonline.co.za sells goods online. The use of any product bought from this Website is at the purchaser's risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

The private information required for executing the orders placed through the e-commerce facility, namely the User's personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product.

The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User's electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

Cookies

What is a cookie?
A cookie is a basic text file that is stored on your device (computer, mobile phone, tablet or other) by a website’s server. Each cookie is unique to your web browser, and contains completely anonymous information such as a unique identifier and the website name. This allows a website to remember things like your personal preferences, products you prefer or what’s in your shopping basket.

Why do we use cookies?
Our Website utilises first and third party cookies. This enables us to: a) Improve the User's experience on our Website through various means such as storing preferences (like keeping a User logged in) or determining aggregate usage behaviour (time on site, number of pages viewed etc.) through web analytics tools like Google Analytics. b) Provide more relevant Display Advertising to Users who have visited the Website, using third party tools such as the Google Analytics Remarketing.

Cookie Opt out
Most web browsers provide the option to block some or all cookie types should you wish to. Users can also opt out of the Google Display Network using the Ads Preferences Manager. Because many of our Website's features utilise cookies, we recommend that Users do not block them.

Gift Vouchers

Kids Emporium Online Gift Vouchers are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission. Kids Emporium Online Gift Vouchers cannot be resold to- or exchanged with a third party. You cannot use a Kids Emporium Online Gift Vouchers to purchase another Kids Emporium Online Gift Vouchers. Kids Emporium Online Gift Vouchers can only be redeemed online through www.kidsempoirumonline.co.za

Delivery policy

Subject to stock availability with suppliers and receipt of payment, requests will be processed within 7 working days and handed over to a courier company for delivery. Customers will be quoted for delivery depending on their location. Our warehouse is in Johannesburg, therefore delivery costs in the Johannesburg Pretoria area is less than Cape Town or outlying areas. 

The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User's chosen delivery address in the same good order.

Cancelled orders on the e-commerce facility will be refunded after deduction of a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider's standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed tanya@kidsemporiumonline.co.za.

Returns / Refund Policy

If on receiving your order the item is not what you ordered, please let our customer service team know within 14 days and we will gladly collect it at our expense and provide you with a refund provided the item is in its original condition and original packaging.

Please use the Contact Us or write to tanya@kidsemporiumonline.co.za and we will make arrangements for your refund.

Payment Options

Payment may be made via Visa, MasterCard, or by EFT bank transfer into the Provider's bank account, the details of which will be provided after checkout.

Credit card acquiring and security

Credit card transactions will be acquired for the Provider via approved payment gateways. Our payment gateways use the strictest form of encryption, and no credit card details are stored on the website.

Customer details separate from card details

Customer details will be stored by the Provider separately from card details.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

The Provider takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Updating of these Terms and Conditions

Provider reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs ("the Content"). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights ("the Owners"), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Product Sales

All products displayed on this site are subject to availability. All prices displayed on the site are quoted in South African Rands including VAT but excluding packaging and delivery. Kids Emporium Online reserve the right without prior notice to discontinue or change prices or specifications on products and services offered on this site without incurring any obligations